Skip to content
The Kitchen StudioQC Guide

Who to work with

Use the responsible person for the issue. Confirm the assigned installation manager for every project before your first visit.

  1. ManagementDane

    • Job allocation, escalations and priorities
    • Unresolved workmanship disputes and repeated missed commitments
    • Serious customer complaints
    • Decisions outside your authority
    • Also acts as consultant on some jobs

  2. Installation managers, JohannesburgRodney or Mo

    • Manage each assigned installation
    • Workmanship problems and technical issues
    • Missing parts and remedial work

    Note: Refer to the manager responsible for that job.

  3. Installation officeTashiana

    • Programme, planning and fitter booking
    • Maintenance coordination
    • Shortage and remake tracking
    • Client and admin follow-ups, and records
    • Send clear snag and shortage information; ask for updates and status

  4. AdministrationDanielle

    • Production files and job packs
    • Document control, delivery and admin support
    • Visit logging
    • Ask her for a job's production file

  5. Design consultantsAmith, Ravin, Conrad, Anita, Sonia or Hamesh

    • Design and scope decisions
    • Approved drawings and client variations
    • Pricing

    Note: Obtain written clarification or approval before affected work or a design change proceeds.

  6. Senior technical supportAshlen, then Jody

    • Ashlen is based in Durban
    • First stop for technical uncertainty the consultant cannot resolve
    • Then Jody

  7. Factories and deliveriesSharm, Jody and Pravesh

    • Sharm: Richmond factory, which normally produces Johannesburg jobs
    • Jody: Mobeni factory
    • Pravesh: truck loading, deliveries, shortages and returns

    Note: Send factory requirements through the installation manager or Tashiana.

  8. Warehouse and storesVince and Norman

    • Vince: Johannesburg warehouse, picking, loading and parts
    • Norman: Johannesburg stores, hardware and components
    • Confirm what is physically held

  9. Worktop measuring (TGS)Charlene

    • Sets the Thursday schedule for the following week
    • Tell her immediately if readiness or access changes

  10. Buyout orderingJulie and Vinayshree

    • Bins, appliances and other purchased items
    • Julie is in Mobeni

  11. AccountsRajen, Sophia or Preshina

    • Debtors, statements and accounts
    • After written sign-off, notify them and Tashiana for payment follow-up
    • Include any work still outstanding

  12. HR and financeSeema

    • HR, finance and salary matters

  13. Managing DirectorVinesh

    • Reached through Dane
    • Not to be confused with Vinayshree (buyout ordering)

  14. On siteFitters and customers

    • Discuss observations respectfully with the fitter
    • Listen carefully to customers and record their concerns accurately
    • Confirm current contact details through the office; this guide has no phone numbers