The Kitchen Studio Midrand

Quality Control & Customer Services Guide

For Tshepang Twala. You independently check installation quality, record problems accurately, help resolve customer concerns and follow assigned jobs through to verified completion and written customer sign-off.

• Inspect an installation
• Handle a customer concern
• Complete and sign-off

Guide contents

1. 01Your role and responsibilitiesWhat you are responsible for, and the limits of your authority.
2. 02Who to work withWho to work with and what to refer to each person.
3. 03Stage 1: Review the project fileDrawings, revisions, rooms, current position and visit preparation.
4. 04Stage 2: First day site visitIntroductions, starting conditions, layout and early fitting quality.
5. 05Stage 3: Inspect cabinetry and fittingLayout, alignment, doors and drawers, finishes and hardware.
6. 06Stage 4: Check interfaces and site careWorktops, appliances, services, site care and hazards.
7. 07Stage 5: Return visits and follow-upVerifying progress and corrections, keeping one current list.
8. 08Stage 6: Customer concerns and difficult jobsListening, separating issue types and keeping the customer informed.
9. 09Stage 7: Verify completion and sign-offFinal inspection, evidence, written sign-off and notification.
10. 10Records that make follow-up possiblePhotographs, visit notes, open items and the example snag entry.
11. 11About this guideStatus of this guide and version date.